Shipping & Returns

Delivery timeframes: Shipping times are estimates only and may vary due to carrier delays, carrier conditions and your location. We aim to dispatch orders within 72 hours of receiving an order.  While we always aim for timely delivery, occasional delays may occur due to factors outside our control. 

Thoughtful dispatch: At Beauty Is A Right ® every order is handled with the same care and intention that goes into our formulations. Each order is packed with care and dispatched from Melbourne during standard business hours. Once your parcel is on its way, you’ll receive tracking details so you can follow its journey home to you. 

Responsibility for your parcel: Title to the goods passed to you upon full payment being received, and risk in the goods passed to you when the goods are delivered to the delivery address nominated in your order. If you have any concerns about delivery, we’re here to help guide you through next steps. We stand behind the quality of every product we create. If something isn’t right, we’ll support you with fairness and clarity.

Faulty or defective items: If your product is faulty or defective you are protected under the Australian Consumer Law. You may be entitled to a replacement, or refund. Contact us at hello@beautyisaright.au

Change‑of‑mind returns: We understand that sometimes a product may not be what you expected. We accept change‑of‑mind returns at our discretion, provided the item is unused, unopened, and received by Beauty Is A Right ® within 14 days of delivery. Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise required by law.